Shipping policy

Royal Dainties Shipping & Delivery Policy

Every Bite Deserves a Crown.

At Royal Dainties, we carefully prepare and package every order to help ensure your cookies arrive as fresh, beautiful, and delicious as possible. Because our products are handcrafted and perishable, please review the following shipping and delivery information before placing your order.

Order Processing

Orders are prepared according to the processing timeframe provided at checkout or when your order is confirmed.

Processing time refers to the time required to prepare, package, and ready your order for shipment. It does not include carrier transit time.

During holidays, special promotions, large order periods, or other high-volume times, processing times may be extended.

Shipping

When shipping is available, orders are sent to the delivery address provided by the customer at checkout.

Estimated delivery dates are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Royal Dainties' control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen events.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Recipient name
Street address and apartment/unit number
City, state, and ZIP code
Contact information

If you notice an error, contact royallydainty@gmail.com as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to update the address. Once an order has shipped, Royal Dainties cannot guarantee that an address can be changed.

Royal Dainties is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.

Shipping Delays

Because delivery carriers operate independently from Royal Dainties, we cannot guarantee an exact arrival date once a package has been accepted by the carrier.

Royal Dainties is not responsible for delays caused by the shipping carrier, weather conditions, natural disasters, holidays, incorrect addresses, or circumstances outside of our reasonable control.

However, if you experience a significant delivery problem, please contact us and we will make reasonable efforts to assist you.

Warm Weather & Temperature

Cookies are perishable food products and may be affected by heat, humidity, and prolonged exposure to outdoor temperatures.

Customers are encouraged to monitor tracking information and retrieve packages promptly after delivery.

Depending on the cookie and weather conditions, icing, toppings, decorations, or other components may soften, shift, or melt during transportation. Royal Dainties cannot guarantee that temperature-sensitive elements will remain completely unchanged when packages are exposed to heat after leaving our possession.

If your order arrives with significant damage that appears to have occurred during shipping, please contact us within 24 hours of delivery and provide clear photographs of the cookies, packaging, and shipping container.

Lost or Missing Packages

If tracking information shows that your package is still in transit beyond the expected delivery period, please contact the shipping carrier first for the most current information.

If you need additional assistance, you may contact Royal Dainties at royallydainty@gmail.com.

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors when appropriate, and with the shipping carrier.

Royal Dainties will make reasonable efforts to assist with shipping issues but cannot guarantee refunds or replacements for packages confirmed as successfully delivered to the address supplied with the order.

Damaged Orders

We take care when packaging our cookies, but shipping can occasionally result in damage.

If your order arrives significantly damaged, please contact us within 24 hours of delivery.

Please provide:

Your name and order number
A description of the issue
Clear photographs of the damaged cookies
Photographs of the product packaging
Photographs of the shipping box or mailer, when applicable

After reviewing the circumstances, Royal Dainties may, at our discretion and when appropriate, offer a replacement, store credit, or refund in accordance with our Return & Refund Policy.

Delivery Inspection

Please inspect your order promptly after receiving it.

Any concerns involving an incorrect order, significant shipping damage, or a genuine product quality issue should be reported within 24 hours of delivery or pickup.

Claims submitted after this period may not be eligible for a replacement, store credit, or refund because we may be unable to determine whether the issue occurred before or after the order was delivered.

Food Safety & Storage

For the best quality and freshness, please follow any storage or consumption instructions included with your order.

Once an order has been delivered or picked up, the customer is responsible for appropriately storing and handling the cookies.

Royal Dainties is not responsible for deterioration resulting from improper storage, prolonged heat exposure, excessive humidity, or failure to follow provided storage instructions.